24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance promptly, so our shared hosting services feature 24/7 support along with several ways of contact. In case you don't have an account yet, you can easily give us a call or use our live chat and consult with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service which you cannot use. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires more investigation. In contrast to the majority of providers on the market, we respond to all the tickets within the hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you get a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and general queries. Our representatives can assist you to choose the ideal plan or supply you with info about our servers, to confirm if the system requirements for your sites are met. If you're an existing customer, you will also be able to get in touch with us through email or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that if you use any of these two ways of contact, you'll receive a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other companies, even large ones, you'll be able to compare the response time since it ordinarily takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS Hosting
If you've got a Virtual Private Server from us, you'll be able to contact us 24/7 for every server-related issue or fordifferent issues and questions regarding the pre-installed software your server comes equipped with. If you have not obtained a virtual private server package yet, you are able to learn a lot more about our services by giving us a call or via our live chat service. For more technical problems, you're able to send an e-mail message or open a trouble ticket from your billing Control Panel and you'll get support within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The typical answer time generally doesn't extend past thirty minutes. In case you'd like to have assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to every single VPS plan and our admins will assist you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum reply time warranty, you will receive prompt support when you purchase a dedicated server through our company. Our customer and tech support crews are online 24/7/365, which means that any time you open a support ticket via your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the perfect option in case the matter in question requires more time to be solved or if it has to be sent to our administrators, because it is far more convenient to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you can phone us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 as well.