Integrated Ticketing System in Shared Hosting
Our Linux shared hosting packages include an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one and the same place – payments, web files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without the need to log out of your Control Panel. During the process, you can select a category and our system will offer you a variety of informational articles, which will give you more information and which may help you fix any particular issue even before you send a ticket. We guarantee a response time of maximum sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with us and you’d like to contact our technical support engineers, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different customer support platform as you will have to do with most hosting companies on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any hassles and to browse through older tickets using an intelligent search filter. Also, you’ll be able to read the relevant knowledgebase articles that our system will present you with on the basis of the category that you choose for your new ticket. You can do all the aforementioned things without leaving your Hepsia Control Panel at any time, which implies that if you face any issue or have an inquiry, you can contact our technicians and resolve the particular issue in less than one hour via a single support platform.