Customer Support Channels
A 1–Hour Response Time Guarantee
Each help request you submit to us will be replied to within maximum sixty minutes. In case your ticket or email requires further assistance from a sysadmin, we’ll without delay forward it and leave a comment to notify you that your issue is being examined. If you make use of our Admin Services package, any of the server management tasks included there will be carried out at a time that is suitable for you.
A First–Rate Tech Support Service
- We’ll be online for you 24/7/365 to respond to any questions that you may have pertaining to our Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. In case you also require support with server management procedures, you can examine our Admin Services package, which includes backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package includes our cost–free Control Panel, which sports an exhaustive knowledge base and a group of step–by–step video tutorials. Whenever you need assistance working with the Control Panel, just click the Help or Videos buttons situated in the upper right corner.